Effective September 14, 2026. We want customers to receive the item they ordered in good condition.
Return window
Return requests should be made within 30 days of delivery. Items returned for a change of mind must generally be unused, undamaged, and in their original condition and packaging.
Damaged, defective, or incorrect items
If an item arrives damaged, defective, or different from what was ordered, contact Voltrela within 7 days of delivery. Photos or other information may be requested so we can review the issue and arrange an appropriate replacement, refund, or other resolution.
Change-of-mind returns
For approved change-of-mind returns, the customer may be responsible for return shipping costs. Original shipping costs, when separately charged, are generally not refundable unless required by law.
Refunds
Approved refunds are issued to the original payment method. After a refund is processed, banks and card issuers may require additional time before the credit appears on the account.
Items that cannot be returned
Items that have been used, altered, damaged after delivery, or returned without the required condition may not qualify for a refund. Any product specifically marked final sale is also not returnable except where required by law or where the item arrives damaged or incorrect.
Order cancellations
If you need to cancel an order, contact Voltrela as soon as possible. Orders that have already entered fulfillment or shipped may no longer be cancellable.