Effective September 14, 2026. This Privacy Policy describes how Voltrela collects, uses, and shares information when you visit or shop on our website.
Information we collect
We may collect information you provide when placing an order, creating an account, contacting us, or otherwise using the store. This can include your name, billing and shipping details, email address, phone number, order information, and account information.
We may also collect technical information such as IP address, browser and device information, cookies, site activity, and information used for fraud prevention, security, analytics, and store functionality.
How we use information
We use information to process and fulfill orders, provide customer service, calculate taxes and shipping, prevent fraud, secure the website, maintain customer accounts, improve the store, and comply with legal and financial obligations.
Payments
Payments are processed by third-party payment providers such as Stripe. Voltrela does not need to store your full payment card number in order to process a normal card payment through those services. Payment providers handle information according to their own privacy and security practices.
Service providers
We may share information with service providers that help operate the store, including payment processors, hosting and security providers, tax services, analytics providers, shipping carriers, and product fulfillment partners. We share information only as reasonably necessary for those services.
Cookies
The site may use cookies and similar technologies to keep the store and cart working, remember preferences, understand site usage, protect against fraud, and support checkout.
Data retention and rights
We retain information for as long as reasonably needed for orders, customer service, security, accounting, tax, legal, and operational purposes. Depending on where you live, you may have rights regarding access, correction, deletion, or other use of personal information, subject to applicable law.
Policy updates
We may update this Privacy Policy as the store, services, or legal requirements change. The effective date at the top of this page shows when this version became effective.